Privacy Policy - English

Woofi LLC., doing business as Woofi Global (www.woo-fi.com/app), recognizes the importance of your privacy. This privacy policy informs you of what personal information we collect and how we use it. WOOFI may change this privacy policy from time to time at its sole discretion, as discussed in section ‘9. Changes to this Policy’ below. By registering an account or using or visiting any WOOFI website, application, product, software, tool, data feed, and/or service (collectively, the “Service”), you understand and agree to the terms of this policy. Please read this policy carefully.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us directly at support@woo-fi.com or find more information in section ‘7. How a user can change or update information?’

WOOFI is committed to your privacy. This privacy notice explains how we collect, use, disclose, retain, and protect your personal information.

Some fundamental principles relating to GDPR:

A clear purpose: The data controller must specifically inform the customer about the use of their personal data through its collection.

Relevant data: The data controller must collect only the data strictly necessary for its processing; this is the principle of data minimization.

Retention period: Personal data must be retained long enough for the data controller to achieve its purpose; beyond this period, the data must be deleted.

Individual rights: Individuals can exercise their rights over the personal data held by the data controller: access, rectification, or deletion.

What information do we collect?

1.1. Personally Identifiable Information

We may collect personally identifiable information when you provide it specifically and consciously, for example, when you subscribe to our newsletter or chat, create an account, request more information on our contact page, respond to a survey or questionnaire, and provide personal information such as your email address, name, phone number, or other information. Where applicable, personally identifiable information includes personal data as defined by applicable law.

This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control, including, but not limited to, any third-party websites, services, applications, online features linked to or referenced by this Site (collectively Third Party Services or TPS) that you may access through the Services. For example, the Services utilize Facebook API Services as a TPS, and you agree to comply with Facebook’s Terms of Service, Privacy Policy, and API Services Terms of Service when interacting with Facebook content and services through the Service. We assume no responsibility for the content or privacy practices of any TPS. We encourage you to review carefully the privacy policies of any TPS you access.

WOOFI does not consider personally identifiable information to include information that has been anonymized so that it does not allow third parties to identify a specific individual. We collect and use your personally identifiable information to provide services, operate and improve our services, provide customer service, conduct research and analytics intended to improve our products, services, and technology, and display content customized according to your interests and preferences.

You may always choose not to provide personally identifiable information, but if you do so, certain parts of the Service may not be available to you. If you have registered an account with us, you have agreed to provide your personally identifiable information to access the services. This consent provides the legal basis we require under applicable law to process your data. You retain the right to withdraw such consent at any time. If you disagree with the use of your personal data in accordance with this policy, do not use our Services.

1.2. Sensitive Personal Data

Subject to the following paragraph, we ask that you do not send us and do not disclose any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or union membership) through the services or otherwise to us.

If you send us or disclose any sensitive personal data when submitting content to the services, you consent to our processing and use of such sensitive personal data in accordance with this policy. If you do not consent to our processing and use of such sensitive personal data, you should not submit such content to us. Please note that even if such information is provided, we will not store it anywhere on our end.

1.3. Non-Personally Identifiable Information

We may collect and aggregate non-personally identifiable information, which is information that does not allow you to be identified or identifiable on its own or in combination with other information available to third parties. This information may include items such as a website that referred you to us, your IP address, browser type and language, hardware types, geographic location, and times and durations of access. We may also collect navigational information, including information about the content or pages you view, the links you click, and other actions taken in connection with the service. We use this information to analyze usage patterns as part of service improvement initiatives.

1.4. Cookies, Pixels, and Local Storage

We may collect information through cookies, which are small data files stored on your computer’s or mobile device’s hard drive by a website. We may use session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience using the Services.

We use two broad categories of cookies: (1) first-party cookies, which are served directly by us to your computer or mobile device and are used only by us to recognize your computer or mobile device when it revisits any website or application that is part of the services; and (2) third-party cookies, which are served by service providers on websites or applications and may be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cookies We Use

2.1. Types of Cookies

The Services use the following types of cookies for the purposes outlined below:

Strictly Necessary Cookies: These cookies are essential to provide you with services available through the Services and to enable you to use some of their features. For example, they allow you to log in to secure areas of the websites or applications and help ensure that content loads quickly. Without these cookies, the services you requested cannot be provided, and we use these cookies only to provide you with those services.

Functionality Cookies: These cookies allow the Services to remember choices you make when using a site or application, such as remembering your language preferences, login details, and changes you make in other parts of your account or preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid having to re-enter your preferences each time you use the Services.

Performance Cookies: These cookies are used to collect information about the traffic to the services and how users use the services. The information collected does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors, the websites that referred them, the pages visited, the time of day they visited, whether they have visited before, and other similar information. We use this information to help operate the services more efficiently, to gather broad demographic information, and to monitor the level of activity on our services.

We use Google Analytics for this purpose. Google Analytics uses its own cookies, which are used only to improve the functionality of the services. You can find more information about Google Analytics cookies here: (https://developers.google.com/analytics/resources/concepts/gaConceptsCookies)

You can learn more about how Google protects your data here: (http://www.google.com/analytics/learn/privacy.html)

You can prevent the use of Google Analytics relating to your use of the services by downloading and installing the browser plug-in available here:

(http://tools.google.com/dlpage/gaoptout?hl=en-GB)

Targeting/Advertising Cookies: These cookies are used to make advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad as well as to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the site operator’s permission. They remember that you have visited a site, and this information is shared with other organizations, such as advertisers. Often, targeting or advertising cookies will be linked to functionality provided by the other organization.

2.2. Disabling Cookies

Google Ads Conversion Tool: privacy information of the provider (https://goo.gl/CUUMgi), opt-out link (https://goo.gl/ghZWnt).

At (http://www.youronlinechoices.com) you can find out more about cookies and the individual providers. There you can also opt out of online advertising based on usage via one or more tools. To go directly to the preference manager, click (http://www.youronlinechoices.com).

2.3. Facebook Custom Audiences

In the context of use-based online advertising, we also use Facebook communication tools, particularly custom audiences and website custom audiences. A check sum (hash value) irreversibly and non-personally derived from your usage data is generated, which can be transmitted to Facebook for analysis and marketing purposes. For website custom audiences, the Facebook cookie is addressed. For more information about the purpose and scope of data collection and further processing and use of the data by Facebook as well as your options to protect your privacy, please refer to Facebook’s privacy policy, which you can view here (http://www.facebook.com/policy.php). If you wish to object to the use of Facebook website custom audiences, you can do so (http://www.youronlinechoices.com).

Cookies We Use

2.1. Types of Cookies

The Services use the following types of cookies for the purposes outlined below:

You can learn more about how Google protects your data here: (http://www.google.com/analytics/learn/privacy.html)

You can prevent the use of Google Analytics relating to your use of the services by downloading and installing the browser plug-in available here:

(http://tools.google.com/dlpage/gaoptout?hl=en-GB)

2.2. Disabling Cookies

Google Ads Conversion Tool: privacy information of the provider (https://goo.gl/CUUMgi), opt-out link (https://goo.gl/ghZWnt).

2.3. Facebook Custom Audiences

In the context of use-based online advertising, we also use Facebook communication tools, particularly custom audiences and website custom audiences. A check sum (hash value) irreversibly and non-personally derived from your usage data is generated, which can be transmitted to Facebook for analysis and marketing purposes. For website custom audiences, the Facebook cookie is addressed. For more information about the purpose and scope of data collection and further processing and use of the data by Facebook as well as your options to protect your privacy, please refer to Facebook’s privacy policy, which you can view here(http://www.facebook.com/policy.php). If you wish to object to the use of Facebook website custom audiences, you can do so here(http://www.youronlinechoices.com).

2.4. Pixel Tags

We may also use pixel tags (also known as web beacons and clear GIFs) in the Services to track the actions of users on our sites and applications. Unlike cookies, which are stored on your computer’s or mobile device’s hard drive by a website, pixel tags are embedded invisibly on web pages. Pixel tags measure the success of our marketing campaigns and compile statistics about the usage of the services so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ personal data.

2.5. Do Not Track Signals

Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. At this time, we do not respond to “Do Not Track” signals. To learn more about “Do Not Track,” please visit allaboutdnt.com(http://www.allaboutdnt.com).

What do we do with the information we collect?

3.1. Information We Collect

Except as disclosed in this privacy policy, WOOFI does not share your personal information with third parties.

WOOFI will use the personally identifiable information you provide directly for the purpose it was provided, which may include:

– Operating, maintaining, and improving the Services;

– Managing your account, including communicating with you about your account;

– Operating and administering any promotions you participate in on any site or application;

– Responding to your comments and questions and providing customer service;

– Sending information, including technical notices, updates, security alerts, and administrative and support messages;

– With your consent, sending you marketing emails about future promotions and other news, including information about products and services offered by us and our affiliates. We retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, products, or services, such as the last time you opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created.

You can opt out of receiving such information at any time: marketing emails will tell you how to “unsubscribe.” Please note that even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;

– Processing payments that you make through the Services; and

– As we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal processes, including responding to requests from public and governmental authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety, or property, and/or that of you or others.

We may share this information with service providers that provide services on our behalf, such as the services listed above, or other services such as processing information requests, displaying stored data you access, helping us with marketing, conducting audits, etc. They will be permitted to obtain only the personal information needed to provide the service they offer, will be required to maintain the confidentiality of the information, and will be prohibited from using it for any other purpose.

We may also use the information you provide to better serve you and, if you have given your consent to do so, send you emails or text messages about offers from our partners and other third parties that we think may interest you. If you do not wish to receive marketing emails, you may adjust your Personal Information Preferences as described below or follow the opt-out or unsubscribe instructions included in each communication. We use MailChimp as our marketing automation platform. By submitting your information, you acknowledge that the information will be transferred to MailChimp for processing according to their Privacy Policy (https://mailchimp.com/legal/privacy/) and Terms(https://mailchimp.com/legal/).

We will retain your personally identifiable information only for as long as reasonably necessary to provide you with the Services, unless a longer retention period is required or permitted by law (for example, for regulatory purposes). WOOFI will provide information about WOOFI data and how it will be used upon request. If your data stored by WOOFI is incorrect, WOOFI will correct it. In this regard, you can write to WOOFI at the address listed in the section ‘7. How a user can change or update information?’ or contact them in any other way. Additionally, customers can view and correct the data that WOOFI has stored about them, if necessary.

You can contact us at any time to cancel: (i) direct marketing communications; (ii) our collection of sensitive personal data; (iii) any new data processing we may carry out that is beyond the original purpose. Please note that use of some of the Services may be ineffective after deactivation. You can also: (A) access the data we hold about you at any time through your account or by contacting us directly; (B) update or correct any inaccuracies in your personal data by contacting us; (C) in certain situations, for example, when the data we hold about you is no longer relevant or is incorrect, you can request that we delete your data. You can contact us via email at support@woofi.com at any time to clarify any other questions you may have about your personally identifiable information and our use of it.

Disclosure

As a general rule, WOOFI will not disclose any personally identifiable information except under one of the following circumstances:

– We have your permission, including permission provided by your acceptance of this Privacy Policy;

– We determine in good faith that it is legally required to be disclosed by any applicable statute, regulation, ordinance, rule, administrative or judicial order, decree, or relevant subpoena;

– It is information we determine should be disclosed to correct what we believe to be false or misleading information or to address activities we believe to be manipulative, deceptive, or otherwise a violation of law;

– Where you are otherwise notified at the time we collect the data;

– When we need to share your information to provide the product or service you requested;

– When such disclosure is subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or part of the business conducted by WOOFI.

WOOFI may share non-personally identifiable information that WOOFI collects in aggregate form only with advertisers and other partners.

Children’s Policy

The Terms of Service clearly state that Users must be (i) 18 years or older or (ii) 13 years or older if (a) an emancipated minor, or (b) possess legal parental or guardian consent. WOOFI does not intentionally collect personally identifiable information from users under the age of 13. If we become aware that we have collected personal information from a user under the age of 13, we will attempt to identify and delete such information from our database.

International Use

The Service is owned by WOOFI and can be accessed in Europe and abroad. For data protection purposes, WOOFI is the data controller and, unless otherwise stated, is also the data processor. The information collected may be retained and stored, processed, accessed, and used in jurisdictions whose privacy laws may differ and be less protective than those of your local jurisdiction.

WOOFI has also contracted third-party service providers to manage logistics and customer support for optimal service 24/7. Some data needs to be disclosed and transferred to third parties to ensure service compliance. All involved third parties have been contracted under a binding confidentiality agreement and have limited access to the WOOFI database to provide support services.

How a User Can Change or Update Information

If you have any questions or concerns about this privacy policy or wish to have the personally identifiable information you provided removed from our files, please contact WOOFI by email at support@woofi.com.

Security and Encryption

We follow generally accepted industry standards to help protect your personal information. No method of transmission over the Internet, mobile technology, or method of electronic storage is completely secure. Therefore, while we strive to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information we collect online, we cannot guarantee its absolute security. Our service has security measures designed to protect against loss, misuse, and alteration of the information under our control. We use Secure Socket Layer (SSL) standard encryption, which encodes information for such transmissions. All information from the service is maintained on secure servers. Access to stored data is protected by multiple security controls, including firewalls, role-based access controls, and passwords.

You are responsible for keeping your password secure. If you have any reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you may have with us has been compromised), please notify us immediately of the problem by contacting us at support@woofi.com.

Changes to This Policy

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the date of the last update at the top of the policy. If there are material changes to this statement or how we will use your personal information, we will notify you by either prominently posting a notice of such changes here or on our homepage or by sending you an email. We encourage you to review this policy whenever you visit one of our sites or applications.